Terms of service

Draft. This page has not been published yet and may change before it is final.

These terms are an agreement between Vatsin Technology Solutions Pvt. Ltd. (“we”, “us”) and the business that signs up for Vatsin (“you”). They apply when you start a free trial, sign an order form or use the service. If you accept them for a company, you confirm that you can bind that company. If an order form signed by both of us says something different, the order form wins.

1. The service

Vatsin is online software for HR, attendance, leave, payroll and related work, in a web browser and in our mobile app. The modules you get depend on your plan and add-ons.

We keep improving the service. We may change or remove a feature, but we will not take away a main feature of your plan during a period you have already paid for.

2. Your account

You decide who gets access, and with what role. You are responsible for what they do in your account.
Keep passwords safe, and use two-step sign-in for admins. Tell us at once if you think someone has got into your account.
Vatsin is for businesses, not for personal or household use.

3. Your data

Your data belongs to you. We use it only to provide the service to you, as our privacy policy and data processing addendum explain.
You are responsible for the data you put in. You must have a lawful basis, such as notice and consent where needed, to process your employees’ and candidates’ data.
You can download your records and reports while your account is active, and you can ask us for a full export.

4. Free trial

New accounts get a free trial of 14 days. You do not need to pay to start it.
During the trial the service is provided as it is, with no service levels.
When the trial ends, your workspace is locked until you choose a plan. We keep your trial data for 30 days after the trial ends. After that we may delete it.
We may change or end trial offers for new sign-ups at any time.

5. Fees and payment

Prices are on our pricing page or in your order form. They are in Indian rupees, and GST is added as the law requires.
Fees depend on your plan, your add-ons and the number of employee seats you buy.
Plans are paid in advance, monthly or yearly. You can pay online through Razorpay or by bank transfer against our invoice. We do not take automatic recurring payments.
Invoices are due within 7 days. If an invoice is not paid on time, we will remind you. If it is still unpaid 21 days after the due date, we may suspend your access until it is paid. Your data stays safe while access is suspended.
We will tell you at least 30 days before a price change applies to you. A new price applies from your next billing period, never in the middle of one you have paid for.

6. Refunds and cancellation

You can cancel at any time and keep using the service until the end of the period you paid for. We do not refund the unused part of a period, except in the cases listed in our refund and cancellation policy.

7. When your account ends

You can download your data for 30 days after your account ends. Ask us if you need a full export.
After that we delete your data from the live service. Copies in backups are removed as the backups are replaced.
We keep invoices and payment records for as long as tax law requires.

8. Payroll, tax and compliance

Vatsin helps you work out pay, deductions, PF, ESI, professional tax, TDS and other amounts, using the rules and data you set up. You are responsible for checking the results, and for your filings and payments to the government. We take reasonable care to keep the statutory rules up to date, but we are not your legal or tax adviser.

9. Fair use

Do not:

break the law, or upload anything you have no right to share
try to get into other accounts, or test, break or get round our security
overload the service, or scrape it with automated tools outside our published API
copy, resell or rebuild the service, or use it to build a competing product
send spam or harmful messages through the service’s email or WhatsApp features

10. AI features

AI features give suggestions and answers that can be wrong. Check them before you rely on them, especially for pay, legal and people decisions. You are responsible for the decisions you make with them.

11. Services from others

If you connect Vatsin to another service, such as a calendar, chat app, accounting system, job board or WhatsApp, your use of that service is under its own terms. We are not responsible for it, and a change on its side may stop the link from working.

12. Availability and support

We aim to keep Vatsin running all day, every day, and to do planned maintenance outside Indian working hours, with notice in the app. We do not promise a fixed uptime or give service credits, unless your order form says so.

Support is by email and phone on Indian working days. Write to info@vatsintech.com.

13. Confidentiality

Each side will keep the other’s non-public information confidential, and use it only for this agreement. This does not cover information that is public, that the other side already knew, or that the law requires to be shared.

14. Our software and your feedback

We own Vatsin and everything we build for it. You may use it for your business while your account is active. If you send us ideas or feedback, we may use them freely to improve the service.

15. Warranties

We will provide the service with reasonable skill and care. Apart from that, and as far as the law allows, the service is provided “as is”. We do not promise that it will be free of errors or always available.

16. Limits on liability

Neither side is liable for indirect or consequential loss, such as lost profits, lost business or lost goodwill.
Our total liability for all claims under these terms is limited to the fees you paid us in the 12 months before the event that caused the claim.
These limits do not apply to fraud, or to anything the law does not allow to be limited. They do not reduce the fees you owe us.

17. Claims by others

You will cover us against claims by others, such as your employees or a regulator, that come from data you put in without the right to do so, or from your breach of the law or of these terms. We will cover you against claims that the service, used as these terms allow, infringes someone else’s intellectual property.

18. Suspension

We may suspend access, with notice where we can, if fees are unpaid as set out above, if your account is being misused, or if there is a security risk. We will restore access as soon as the problem is fixed.

19. Ending the agreement

These terms apply from the day you sign up until your account ends.
Paid plans run for the monthly or yearly period you paid for. You can stop at the end of any period by telling us before it ends.
Either side can end the agreement if the other breaks it in a serious way and does not put it right within 30 days of written notice.
Either side can end it at once if the other becomes insolvent or stops doing business.
If you end the agreement because we broke it, or if we stop offering Vatsin, we will refund the unused part of any period you paid for in advance. We will give at least 90 days’ notice before we stop offering Vatsin.

20. Events outside our control

Neither side is responsible for a delay or failure caused by events outside its reasonable control, such as natural disasters, war, riots, government action, or failures of the internet or power supply. This does not excuse fees that are already due.

21. Law and disputes

These terms are governed by the laws of India.
If a dispute comes up, we will first try to settle it by talking, for at least 30 days.
If that fails, it will be settled by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by both sides. If the sides do not agree on the arbitrator within 30 days, the arbitrator will be appointed under section 11 of that Act. The seat and venue will be Gurugram, Haryana, and the language English.
Subject to this, the courts at Gurugram, Haryana have exclusive jurisdiction, including for urgent interim relief.

22. Changes to these terms

We may update these terms. We will post the new version here and update the date at the top. For important changes, we will tell your admins by email or in the app at least 30 days before they apply. If you do not agree, you can stop at the end of your current period.

23. Contact and notices

Vatsin Technology Solutions Pvt. Ltd., 551-551B, 5th Floor, Tower B2, Spaze-I-Tech Park, Sector 49, Sohna Road, Gurugram, Haryana 122018
Email: info@vatsintech.com
Phone: +91 95996 61084

Legal notices must be in writing, by email or by post to the address above.

Complaints from users and others about the service or content on it go to our Grievance Officer at grievance@vatsintech.com or through the grievance form. We acknowledge a complaint within 24 hours and resolve it within 15 days.

Complaints. Write to our Grievance Officer at grievance@vatsintech.com or use the grievance form. We acknowledge a complaint within 24 hours and resolve it within 15 days.