Every request answered, on time
People raise a ticket in one place. It reaches the right team, the clock starts, and everyone can see what is running late. Vatsin Task Manager comes with it.
What is in Vatsin Helpdesk
- Tickets with help topics, teams and saved replies
- Response time targets (SLAs) and analytics
- Knowledge base
- IT service management: request catalog, problems, changes and CMDB
- Vatsin Task Manager
What you can do with Vatsin Helpdesk
Two simple ways to ask
“Something isn’t working” or “I need something”. People pick a help topic and the ticket goes to the right team.
Response times
Each ticket shows on time, running late or late. The clock pauses while you wait on the employee.
Agent queues
Assigned to me, unassigned, running late and waiting on employee, so nothing is forgotten.
Approvals
Requests that need a yes, such as new hardware, go for approval before work starts.
Knowledge base and saved replies
Answers people can find themselves, and ready replies for common questions.
Linked to assets
Attach the laptop or phone to the ticket, and see its history.
Request catalog
A menu of things people can ask IT for, each with its own form.
Problems and changes
Find the cause behind repeat tickets, and plan changes on a calendar with approvals.
Configuration database
Your systems and how they connect, in the CMDB.
Analytics
Volume, response times and late tickets by team and topic.
Read more: Helpdesk
See Helpdesk at work
Screenshots are coming. Book a demo to see it live with your own data.
- Screenshot coming
Agent queue with response times - Screenshot coming
Ticket with linked asset - Screenshot coming
Request catalog
Who it is for
IT teams
A real service desk with SLAs, a catalog, problems, changes and a CMDB.
HR and payroll teams
Answer salary, leave and policy questions in one queue, on time.
Admin and facilities
Requests for repairs, supplies and services, tracked to the end.
Pricing
People who only raise tickets do not count as agents. Prices are in rupees, GST extra.
Vatsin Helpdesk is also part of Vatsin Workspace
Every Vatsin product in one workspace. Start with Helpdesk and switch on more later, with the same data.
Mobile apps
Android and iPhone apps are on the wayComing soon
Vatsin Helpdesk is getting its own app for Android and iPhone. Until then, everything works in the phone’s browser, and you can add it to the home screen like an app.
Other Vatsin products
Vatsin HRMSLaunch productHR, attendance and payroll for Indian companiesLearn more 
Vatsin Asset ManagerKnow who has what, and what it is worthLearn more 
Vatsin VMSVisitors and gate passes, under controlLearn more 
Vatsin Task ManagerTasks, projects, workload and timesheetsLearn more 
Vatsin Self Service PortalOne place for every employeeLearn more 
Vatsin PayrollLaunch productPayroll and compliance, for companies and CA firmsLearn more
See Vatsin Helpdesk with your own data
Book a free demo. We will show you how it works for your company, in your language.